Who We Are
ESSCAPE LIMITED (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
ESSCAPE LIMITED’s registered office is at 2 LUND AVENUE, COTTINGHAM, UK, HU165LL and we are a company registered in England and Wales under company number 08145265 We are registered on the Information Commissioner’s Office Register; registration number ZB700355, and act as the data controller when processing your data. Our designated Data Protection Officer/Appointed Person is Julian Gosland who can be contacted at 2 LUND AVENUE, COTTINGHAM, UK, HU165LL.
Information That We Collect
ESSCAPE LIMITED processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from is: –
- Name
- Home Address
- Personal Email
- Contact phone numbers (Home and/or Mobile)
We collect information in the below ways: –
- Online forms
- Offline paper forms
- Website orders
How We Use Your Personal Data (Legal Basis for Processing)
ESSCAPE LIMITED takes your privacy very seriously and we will never disclose, share, or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and/or marketing, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below: –
- When you submit information via the “Book A Session” button on the website, your personal information including name, contact phone number(s), email and any information you may provide on the enquiry will also be collected. The information submitted via the “Book A Session” button that is hosted and managed by SetMore (See https://www.setmore.com/privacy , https://www.setmore.com/terms )
- This information is used to contact you regarding your session, and we use email, text messages, phone calls and Zoom meetings to respond to / and conduct sessions. Regarding emails the email address is jules@remotespiritcare.com. This email account is hosted by Fasthosts in a UK secured data center with anti-spam and anti-virus protection (see https://www.fasthosts.co.uk/email-hosting).
- We do not use the information you supply via the “Book A Session” button for marketing purposes or share with third parties unless required by law.
- When you use our “Contact Us” form on our contact page, you will have the option to opt in to receiving marketing communications from us. By ticking the relevant box, you consent to the processing of your personal data (name, phone number and email address) for direct marketing purposes. You can withdraw this consent at any time by contacting us or using the unsubscribe link in our marketing emails.
- When you become a client, we will require personal information including name, contact phone number(s), email.
- As part of client intake, you would also be asked to provide other information relating to spiritual experiences, concerns, previous experience of other complementary therapies, and any additional information you may like to let us know. The data collected is used in relation to the delivery of my services for a thorough understanding of the situations and for the purpose of delivering a safe and effective session.
- When you become a client, we will ask if you for consent to receive marketing information by asking for signed consent. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting ESSCAPE LIMITED
- We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
- We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
Your Rights
You have the right to access any personal information that ESSCAPE LIMITED processes about you and to request information about: –
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. ESSCAPE LIMITED uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
In relation to “Remote Spirit Care”
IONOS
Website host of remotespiritcare.com
No direct processing but may use cookies in course of operation.
https://www.ionos.co.uk/terms-gtc/privacy-policy/
https://www.ionos.co.uk/cookies
Setmore
Used for booking Sessions
As explained in the “How We Use Your Personal Data” personal data including name, contact phone number(s), email and any information you may provide is collected and used to schedule a booking. Setmore will email the organizer and the invitee details of the booking and any amendments or cancellations
https://www.setmore.com/privacy
Note a DPA has been signed between Setmore and ESSCAPE LIMITED.
Jotform
Used for electronic intake forms
As explained in the “How We Use Your Personal Data” personal data including name, contact phone number(s), email and any information you may provide is collected and used in delivering service.
https://www.jotform.com/privacy/
Note a DPA has been signed between Jotform and ESSCAPE LIMITED.
FastHosts
Email host of jules@remotespiritcare.com
Recipient or client emails, that would include email address. Used in correspondence (including consultation scheduling information)
https://www.fasthosts.co.uk/terms/policies/privacy-notice
Zoom
Used for online video communication, for consultations
https://www.zoom.com/en/trust/privacy/
Sumup
Payment solution provider
We use card reader for consultation payments and for invoicing it would use name, address and email address of the client.
https://www.sumup.com/en-gb/general-privacy-policy/
Stripe
Payment solution provider
We use Stripe to securely process online payments for services. If you choose to pay online, Stripe may collect and process your payment information (such as card details), along with your name, email address, billing address, and transaction details.
EmailBlasterUK
Cloud based email marketing software use to manage our marketing information.
Used to create marketing forms for the “Contact” page, to mail out marketing to clients, and used to manage a database of opted in users to marketing materials.
Holds personal data including name, contact phone number(s), email and any information provided (e.g. contact form “message” information).
UK based.
https://www.emailblasteruk.com/privacy-policy
https://www.emailblasteruk.com/terms
https://www.emailblasteruk.com/gdpr
Safeguarding Measures
ESSCAPE LIMITED takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: – SSL, TLS, encryptions, pseudonymization, restricted access, IT authentication, firewalls, anti-virus/malware.
Processing and Transfers Outside the UK
ESSCAPE LIMITED utilize some products or services (or parts of them) that may be hosted/stored in Germany and the US, which means that we may transfer any information which is submitted by you through the website outside the United Kingdom for the below purposes: – website hosting (IONOS), scheduling of bookings (Setmore), Video communications (Zoom), Process online payments for services (Stripe) .
Therefore, when you use our website, the personal information you submit may be stored on servers which are hosted in Germany and the US Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by ESSCAPE LIMITED to protect your data and comply with the relevant data protection laws.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to ESSCAPE LIMITED, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
ESSCAPE LIMITED only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Marketing
CONSENT EXAMPLE
Occasionally, ESSCAPE LIMITED would like to contact you with the products, services or promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting ESSCAPE LIMITED directly.
Lodging A Complaint
ESSCAPE LIMITED only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Commissioner.
ESSCAPE LIMITED
Julian Gosland
2 Lund Avenue, Cottingham, East Riding Of Yorkshire, UK, HU165LL
jules@reikiflowstudio.co.uk
jules@remotespiritcare.com
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Fax: 01625 524 510
Email: enquiries@ico.org.uk